RRivet

Legal

Refund Policy

Last updated October 20, 2026

Thank you for supporting Rivet. This policy explains when you can get a refund for Premium, our monthly subscription, and how to ask for one. It is part of our Terms & Conditions.

Cancelling is not the same as a refund

You can cancel Premium at any time in Settings. Cancelling stops future charges, and you keep Premium until the end of the month you already paid for. Cancelling does not refund the current month.

When you can get a refund

  • EU and UK customers: you can ask for a refund within fourteen (14) days of a purchase, as required by law, unless you agreed at checkout that Premium starts right away and that you give up this right.
  • Special cases: for example, if you were charged twice, or a technical problem stopped Premium from working. We may also refund in other cases at our discretion.

What can't be refunded

  • Premium subscription payments (the first month and renewals), except where required by law, such as the 14-day right of withdrawal for consumers in the EU and UK, or in special cases like a duplicate charge or a technical problem with Premium.
  • The unused part of a month after you cancel Premium. Cancelling stops future charges, and you keep Premium until the end of the month you already paid for.

How to ask for a refund

Premium is a digital subscription, so there is nothing to send back. Email us at osintcasefile@gmail.com from the email address on your account, with the date of the payment. We will reply to confirm whether the refund is approved.

How refunds are paid

Payments are processed by our reseller Paddle.com, which is the Merchant of Record for all our orders. Approved refunds are sent back to your original payment method through Paddle. Please allow up to ten (10) days for us to process your request, and up to 1–2 billing cycles for the refund to appear on your statement, depending on your bank or card company. We will notify you by email when your refund has been processed.

Please note

Please contact us before disputing a charge with your bank, as we are usually able to sort out problems quickly.

Questions

If you have any questions about this policy, please contact us at osintcasefile@gmail.com.